Refund policy

14 days, no questions asked

If B2B Suite Pro is not right for your store, email us within 14 days of your purchase and we will refund it. You do not have to justify the decision, and we will not put you through a multi-step cancellation flow to talk you out of it.

How to claim

Email support@softminal.com from the address you bought with, or include the order reference. Refunds are issued to the original payment method and usually clear within five to ten business days, depending on your bank.

What happens to the licence

A refunded licence is deactivated, which means Pro stops receiving updates and support. The free plugin is unaffected and your store keeps working — your data belongs to you and stays in your database.

Renewals

We email before a licence renews. If a renewal takes you by surprise, tell us within 14 days and we will refund it.

One thing we ask

If something did not work, give us a chance to fix it first. Most refund requests we could have prevented with one reply — and if we cannot fix it, you still get the refund.